Shipping
We have changed to Standard Australia Post Boxes so our Shipping is a Flat Rate up to 5kg.
Our turnaround for packing orders is 1-2 Business days however we aim to have it out the very next day. All parcels will be packed to ensure minimal damage during transit however after it has left our hands we cannot guarantee perfection. Please reach out if you have significant damages and we will do what we can to fix it.
If you do not receive your parcel within 10 business days of receiving your Shipping Confirmation please reach out and we will work with Australia Post to get a resolution for you.
Pick Ups & Local Delivery
We have a 1-2 day turnaround for Pick Ups - we offer a Click & Collect style Pick Up where your order will be clearly labelled and placed on a small table at the door awaiting your arrival.
Pick Up Address will be provided via text confirmation when your order is ready for collection. It is really important to us that the instructions provided be followed as this is not only our place of business but also our home.
Pick Up is strictly Monday - Friday (currently 12pm-6pm)
If you cannot make it within these times, we will happily do our best to work something out - just reply to your text confirmation.
Local Deliveries also have a 1-2 day turn around. Currently they are strictly limited to the 3029 Postcode. We will send you a text to advise of when your delivery will be made and you can respond with a safe place to leave it if you will not be home. Unfortunately we cannot guarantee a specific delivery time, much like Australia Post.
Returns and Refunds
Being a food based business we are unable to accept returns once your order has left our premises.
As we are essentially a custom purchase business - All choices made are final and refunds are NOT available for change of mind. Once the lollies are mixed we unfortunately cannot UNMIX them.
Please choose carefully before you place your order.
Privacy Policy
Sweets on Tap is a small family business based in Tarneit, Victoria. We take your privacy seriously and only collect what we need to look after your order.
What we collect: When you order or contact us, we collect your name, email address, phone number and delivery address. If you choose pick up, we collect your name and contact details so we can arrange it. Our website also collects basic visitor information, such as the pages viewed, through cookies and Wix's site tools.
Why we collect it: We use your details only to process and ship your order, arrange pick up or local delivery, answer your questions and send you order updates. We never sell your information.
Who we share it with: We only share what is needed to complete your order with:
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our couriers and postal services, so your order reaches you
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our payment providers, [Square and Afterpay]
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Wix, which hosts our website and store
Payment safety Square and Afterpay do not give us your card or banking details. If we refund you, we return the money through the original payment, so we don't need any banking details from you.
Marketing emails If you've agreed to hear from us, we occasionally email news, new lines and offers. Every email has an unsubscribe link, and you can also email us at sweetsontapmelbourne@gmail.com at any time to stop them. We will never send you marketing emails you haven't agreed to receive.
Keeping your information safe We store your details in our Wix store and email account, which are password protected. We keep order records for [7 years] for tax and accounting purposes, then delete them.
Your rights You can ask to see the information we hold about you, correct it, or ask us to delete it.
Email sweetsontapmelbourne@gmail.com and we'll respond within 30 days.
Allergens Our Allergen Statement is a separate page. For severe allergies, please read it before ordering.
Changes and questions: We may update this policy from time to time, and the latest version will always be on this page. Questions or concerns? Email sweetsontapmelbourne@gmail.com.
Last updated: 02.11.26